FAQ

Membership


ABC membership is a lifetime membership and requires a one-time payment only. You will be issued a Membership card with a 10-digits membership ID number that you can use to log in to the ABC Website for Members to manage your lessons, update application details and to make any inquiries.

As an ABC Member, you can attend the Trial Lesson for FREE if you bring along a new friend (non-ABC member) each time you attend a Trial Lesson! Your friend will enjoy a further discounted price for the Trial Lesson as well! However, do note that both the ABC member and the referred friend MUST attend the Trial Lesson together.

You can also enjoy an exclusive member only discount from our retail merchandise when you present your membership card upon making payment. However, do note that members are not allowed to share or buy items on behalf of a non-member friend/ family.

You will also be prioritized for any 1-Day lessons, events or workshops that we have at our studio.



Please apply for a replacement at the studio. A handling fee of SGD10.00 will be charged for the new card issuance.

Courses


We do not accept skills-future credits as we are not a government subsidiary.


Each course has a reasonable pre-determined “expiration date” and each member is responsible for keeping track of it. ABC Cooking Studio is not obliged to extend the course expiration date due to your personal circumstances. Member can log in to the ABC Website for Members and find the relevant information on the top-right corner of the screen. The actual course expiration date will be the earlier of either
(a) the pre-determined expiration date, or
(b) the last day of the month in which the member finished the last lesson of the course


Extension is based on the condition that the request for extension is made before the course expiration date. You may approach our studio for application of extension.

Member shall apply for extension due to personal circumstances and pay a fee of SGD30.00 per month. Do note that you are unable to terminate your course after an extension.

Member can apply for extension with valid documents and without any charges for

(a) member who is pregnant or within 1 year after giving birth, 2 more years will be extended
(b) member who has hospitalization leave for > 30 days, 1 more month will be extended
(c) member who has overseas business trip for > 30 days, 1 more month will be extended

However, ABC Cooking Studio is not obliged to extend the abovementioned application that is less than 30 days.



We do not allow transfer of courses. You would have to terminate your current course and sign up for your preferred course. Do note that there will be a handling fee of SGD80.00 per course. Please refer to your ABC Cooking Studio Membership Terms and Conditions for Course Termination details.


Members can reserve up to 3 lessons per course per month in the system.

Regular Lesson Reservation


Members can reserve a Regular Lesson before 5:00pm of the business day before the scheduled Regular Lesson.

Members can do so by logging into the ABC Website for Members (accessible 24 hours), by calling the studio or by using the touch panel booking terminals at the studio.

Thereafter, member should double confirm the reservation status on the ABC Website for Members.



The ABC Website for Members will not allow reservation (scheduled for the next day) after 5:00pm. Please call the studio and let us know which Regular Lesson you wish to reserve for the next day. We cannot promise you the reservation, however, we will help you enquire with the manager/ instructor.


Our cancellation policy states that the deadline to cancel an existing Regular Lesson reservation, without penalty, is before 12pm of the day before the reserved lesson.

Members can manage their own cancellation via the ABC Website for Members, by calling the studio or by using the touch panel booking terminals at the studio.

Thereafter, member should double confirm the reservation status on the ABC Website for Members.


Regular Lesson Rules


Do bring along your own pen/ pencil to take down notes during the lesson. You can also bring along your own apron, this can help reduce waste (if use disposable aprons) to the environment.

Member with long hair should tie up hair neatly due to hygiene reasons. Member with long nails or with sophisticated manicure should wear gloves during lesson. Do remove any accessories around hands and wrists, such as rings, watches or bracelets before lesson.

Be on time for your lesson. Tardiness of more than 10 minutes for any reason is considered as cancelled and member will not be able to attend the lesson.



Lesson must be attended by the member who had registered. No one should attend the lesson on your behalf.

It is a good habit to write your name and membership ID number on your recipe once your instructor hand it to you. Take care of the printed recipe given to you. Any soiled, torn or missing recipe, due to negligence or any personal situation, will not be replaced by ABC Cooking Studio. However, member can purchase a copy of the same recipe at SGD10.00 from the studio.

No photography or filming during the lesson.

Member shall take care or may use the lockers within our premise to safely store all their personal belongings including valuables. At the end of your lesson, do check under the table to see if you have left your recipe or any personal belongings behind before you leave the studio. ABC Cooking Studio is not responsible for any lost or stolen items, accidents and other troubles that might have caused.



At the end of your Regular Lesson, we will provide you with the packaging materials for your bread or cake so that you can bring them back and share with your loved ones.

However, dishes made from a cooking Regular Lesson should be consumed at our premise. If member wish to bring food home, member must bring own containers or carriers. ABC Cooking Studio will not provide any containers nor disposable receptacles or materials. In addition, member must sign on the “Food Takeaway Form” and be responsible for the food taken out of the studio. Please obtain the form from your cooking instructor.



Be on time for your lesson. Tardiness of more than 10 minutes for any reason is considered as cancelled (lesson will be forfeited) and member will not be able to attend the lesson.


We are sorry to hear that you are unwell, and we wish you a quick recovery.
We will need valid documents, such as a MC, for the management to credit a lesson back to you. Hence, in this case, the best we can do is to provide you with the original recipe of the lesson you had missed.

Trial Lessons


A trial lesson is designed for a first timer to ABC Cooking Studio to experience the joy and excitement of learning to cook or bake. Customers who joined the Trial Lessons are encouraged to pursue further learning through our regular courses.

Our Trial Lesson is conducted in a small group, with up to 4 participants to 1 instructor, so that you can enjoy the optimal amount of time with our instructor and ask questions.

After the Trial Lesson, our instructors will explain more about the benefits of becoming an ABC member, the application process, the course structure, the package discounts, the various payment options, how to make lesson reservations, as well as answer any questions you may have about the studio and our courses in general.

This briefing is only included with a Trial Lesson, hence that is what makes it different from our other lessons such as 1-Day Lessons or workshops.



We have 3 highly popular regular Trial Lesson menus that you can choose from.

Choose ONE menu for the Trial Lesson you intend to attend and make a reservation online NOW via our link and enjoy a special discounted price of SGD35.00 per person!

Occasionally, we offer a seasonal Trial Lesson menu (for a limited period only) on top of our regular menus. Subscribe to our news or like our Facebook and Instagram pages so that you will not miss out on our Seasonal Trial Lesson announcements!

Terms and conditions apply.



We conduct Trial Lessons every day, for a duration of 2 hours, starting from either one of these timeslots: 10:15am, 2pm, 4.30pm and 7:30pm.

You may check the availability of our Trial Lessons for this month, online via this link.

The following month’s Trial Lesson schedule will only be released on the last week of this month (Eg. August’s schedule will be released by the last week of July)


You may reserve a Trial Lesson using our online booking system via this link, by calling the studio or by walking into our studio and make a reservation in person during our operation hours. You can reserve a Trial Lesson scheduled for the next day by 1:00am on the same day.


We offer a very attractive price of SGD48.00 per person, exclusively for first timers only, to try out our Trial Lesson.

Make a Trial Lesson reservation online NOW via our link and enjoy a special discounted price of SGD35.00 per person!



Trial Lessons are exclusively for first-timer non-members.

Beginners with no cooking or baking experiences can join our Trial Lessons.

However, for safety reasons, we do have age restrictions for our Trial Lessons. Cake and Bread Trial Lessons are for 9 years old and above only, while Cooking Trial Lessons are for 13 years old and above only.

Participants < 18 years old would require a parent or guardian of age > 18 years old to accompany, by buying another Trial Lesson seat and attend the Trial Lesson together.

We do not conduct Trial Lessons for kids age 4 to 8 years old. However, they can register for our ABC Kids Course or participate in any of our 1-Day lessons that we offer for kids from time to time.

* Age is defined by date of birth instead of the year.


To ensure that the Trial Lesson runs smoothly and without disruptions, we encourage you to attend the lesson with your child together. This is also to ensure the satisfaction of the other participants as well.


We will provide you with a disposable apron, a printed recipe, all ingredients and cooking/ baking utilities to be used during the Trial Lesson. You may want to bring your own pen/ pencil to take down notes and you can also bring along your own apron to help reduce waste to the environment.

At the end of the Trial Lesson, we will also provide you with the packaging materials for your bread or cake so that you can bring them back and share with your loved ones. However, dishes made from a cooking Trial Lesson are STRICTY for dine-in at our premise only.

You may also use the lockers within our premise to safely store your personal belongings during the Trial Lesson.



For ABC non-members, you are not allowed to attend our Trial Lesson more than once.

For ABC members, you may attend trial lesson more than once (and for FREE) if and only if, you bring along a new friend (first-timer non-ABC member) each time you attend a Trial Lesson! In addition, both the ABC member and the referred friend MUST attend the Trial Lesson together. Your referred friend can enjoy a special discounted price of SGD28.00 per person!

The above is one of the many members’ privileges that we have, do find out more from this link.


We do not allow customers to book Trial Lessons for 5 pax and above as we have limited slots for each session.

We can help you check on the availability of the preferred session that you want but please take note that our slots run in first come first serve basis and we are unable to help you to block any slots. You would have to make your own booking online.

We are unable to ensure that your lesson tables will be next or near to each other. And you may have to share tables with strangers that booked the same time slots.

Please also note that there is no refund policy for trial lessons. We do not provide any refunds in any cases.


Please take note that we do not allow companies to book our trial lessons for corporate events. Please contact us for corporate event packages.


We do welcome our overseas members to join us for trial lesson (and for FREE) if and only if, you bring along a local new friend (ie. Singaporean first-timer non-member) when you attend a Trial Lesson! In addition, both the ABC member and the referred friend MUST attend the Trial Lesson together. Your referred friend can enjoy a special discounted price of SGD28.00 per person!

Please note that overseas members would need to contact us via email or the contact us form if they are interested in attending the Trial Lesson.

Overseas ABC member are able to attend one free regular lesson by using their ABC passport. For more information, please find out more via this link.

Others


Please approach our studio to purchase a copy of the recipe at SGD10.00. Member can purchase the recipe of the lessons they had attended only.


It is always a good habit to write your name and membership ID number on your recipe once your instructor hand it to you, and to check under the table after your lesson before you leave the studio, for situation like this.

Please call the studio and we can help you check on-site. Do provide us with information such as the table number where you had your lesson, the description of your lost item, etc. If someone had picked up your item and passed it to our staff, we can also check our “Lost & Found” box for you.

However, do note that our “Lost & Found” storage management will store items for up to 1-month duration only. After 1 month, these items will be discarded. ABC Cooking Studio is also not responsible for any lost or stolen items, accidents and other troubles that might have caused.