TERMS & CONDITIONS
USE OF WEBSITE
Effective as of June 1, 2018
Please read these Terms and Conditions of use carefully before accessing, using or obtaining any materials or information. By accessing the ABC Cooking Studio website (“Our Website”), you agree to comply with and be bound by the following Terms and Conditions (“Terms”) and our Privacy Policy. If you do not accept any of the following Terms, please discontinue access to Our Website immediately. In these Terms, “we”, “us”, “our” or “ABC” refers to ABC Cooking Studio, and “you” or “your” refers to you as the user of Our Website.
We may modify these Terms from time to time by posting a new version on Our Website and your use of Our Website after such changes have been posted will constitute your unconditional agreement to the modified Terms and all the changes.
Except as otherwise expressly stated herein, all rights to this website, its contents (logos, texts, images, illustrated recipes, music, videos, programs, etc.) and online services therein, are owned by ABC. No part of any Website may be reproduced, distributed, republished, retransmitted, disseminated, displayed, adapted, altered, hyperlinked or otherwise used in any form or by any means without the prior written consent of ABC. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
You may not use Our Website in any way that breaches any code of conduct or policy. You agree that you will not use any device, software or other instrument to, directly or indirectly, interfere or attempt to interfere with:
the proper working of Our Website
Unauthorized access to Our Website
actions that could damage, disable, overburden, or impair Our Website or the networks connected to Our Website
actions that could knowingly introduce viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful
The information and materials contained in Our Website is for general information purposes only. The information is provided by ABC and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to Our Website or the information, products, services, or related graphics contained on Our Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of Our Website.
Our Websites may contain links to other websites of interest. Once you have used these links to leave Our Website, you should note that we do not have any control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. You are required to use those websites by their terms at your own responsibility.
ABC may change or delete the contents or URL of this website without prior notice. In addition, the host of Our Website may be suspended or terminated without prior notice. ABC shall not be liable for any damage incurred for the above reasons.
Every effort is made to keep Our Website up and running smoothly. However, ABC takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
By visiting Our Website with your browser settings adjusted to accept cookies, you consent to our use of cookies and other similar technologies to provide our services. You can modify your browser settings to notify you when you receive a new cookie and disable cookies altogether but doing so may reduce functionality of Our Website.
We may use cookies and store them on your computer through your web browser to enable our systems to recognize your browser and to provide services or advertisements which may be tailored to your preferences. Cookies may also identify you when you sign-in to Our Website, and may be used by us to deliver content, including advertisements, relevant to your interests, conducting research and diagnostics to improve our content, products and services, prevent fraudulent activities and improve security.
You agree that by accessing Our Website and/ or using the online services herein, your access and/ or use, as well as these Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore and you agree to submit to the non-exclusive jurisdiction of the courts of the Republic of Singapore.
MEMBERSHIP & CONTRACT
As updated on 1 Nov, 2022
This agreement outlines the important items we would like you to understand when attending “ABC Cooking Studio.” Please read thoroughly and understand all the items outlined below prior to signing of contract.
In this agreement, the specific terms are defined as below:
ABC Cooking Studio Singapore Private Limited is hereinafter referred to as "Company".
Cooking School conducted under Company's management is hereinafter referred as "ABC Cooking Studio".
Any individual who enrols in ABC Cooking Studio under this terms of agreement is hereinafter referred to as "Member".
Cooking course, Bread course, Cake course, and any other courses conducted in a series are hereinafter referred to as "Regular Course" and "course".
Any individual cooking school operates by ABC Cooking Studio is hereinafter referred to as "Studio".
The website operates by the Company [including the members-only site that would require logging in from homepage] is hereinafter referred to as “Company’s website”.
PC･Smartphone URL: www.abc-cooking.com.sg
Enrolment refers to the acceptance of the terms and conditions outlined herein, and applying for the ABC Cooking Studio membership, while Contract refers to the applications into ABC Cooking Studio’s courses. Both enrolment and contract are in effect upon completion of the payment.
An individual applying for ABC Cooking Studio’s courses must be at least 13 years of age, however, for cake and bread courses, applicants can be 9 years of age. Kids courses are open to those with ages between 4 and 8 years old.
Those who have experienced any allergic physical reaction before shall study the course contents and conformity before enrolment/contract agreement.
In case of extra courses such as limited-time courses, studio specific courses, special courses, etc. there may be different conditions for the applicants such as age or gender, as determined by the Company.
For membership applications, one must follow a set of procedures. ※For payment, please choose between credit card and cash payment. In case of cash payment, one shall pay at the store or deposit into the company’s designated bank account [If there are any transaction fee, it shall be paid by the customer.] In case of credit card payment, it shall be paid in full or in instalments. In addition, any application data provided along with the member’s own signature [including electronic and handwritten signatures, and information inputted online] shall be deemed as declaration solely by no one else but the member him/herself.
In the case one chooses to use a credit card, the process will be based on each credit card company’s terms of use. The applicant is to contact the credit card company directly for the change of payment method.
S$144 will be charged as a membership fee at the time of registration. Additional membership fee is not required to enrol in additional or different courses.
Any campaign discounts, corporate discounts and other type of discounts is to be applied at the time of preparation of contract. The Company shall not accept any claims after the Member signs the contract. For details of campaigns and corporate discounts, please check the relevant information at the Studio.
Parental consent and signature are required for the enrolment and contract of those who are under 18 years old. Parents shall sign the contract on behalf of those who are between 4 and 18 years old.
The Company has the right to withhold the enrolment and/or contract in case that the company judges the enrolment and/or contract is inappropriate.
After the Member has purchased a course/package, there is a cooling-off period of 7 days for the Member to review it. The cooling-off period starts from the date of the contract. There will be no termination fee incurred if the Member has not attended any lesson within the cooling-off period and wish to upgrade/downgrade/terminate the contract.
Promotional and/or non-refundable course/package is not eligible under clause 2.11.
Should the Member wish to upgrade the course/package during the cooling-off period, the Member will need to first notify the Company of the proposed change via email to [email protected] and obtain the Company’s written consent. Any change consented to by the Company shall take effect on the date specified by the Company. For any difference in the amount, the Member will be required to make the payment via Bank transfer.
After the cooling-off period is over, termination charges shall apply for any change of course/package.
Should the Member wish to downgrade the course/package during the cooling-off period, the Member will need to first notify the Company of the proposed change via email to [email protected] and obtain the Company’s written consent. Any change consented to by the Company shall take effect on the date specified by the Company. For any difference in the amount, the Company will issue ABC Retail cash voucher of equivalent value.
After the cooling-off period is over, termination charges shall apply for any change of course/package.
Should the Member wish to terminate the course/package during the cooling-off period, the Member will need to first notify the Company of the proposed change at the studio. Please kindly refer to Clause 8 for more details (Clause 8.4 will not be applicable).
After the cooling-off period is over, termination charges shall apply for the termination of course/package.
Between Apr 2015 and Mar 2021, one membership card shall be issued per member if the member signs up at the studio. Please sign the member’s full name on the back of the card soon upon the receipt of the card.
From May 2020, a 10-digit membership ID number shall be issued per member if the member signs up by themselves via Online Purchase. From Mar 2021, a 10-digit membership ID number shall be issued per member for both platforms: Studio and Online Purchase.
A 10-digit membership ID number on the card is required to book/attend lessons, to update application details and to make any inquiries.
Membership card and membership benefits cannot be lent/transferred to others under any circumstances.
In case of loss or theft of the membership card, please apply for replacement at Studio. A handling fee of S$10 will be charged for the new card issuance (between Apr 2015 and Mar 2021) / new membership number issuance (from Mar 2021).
All the course details such as its content, price, and expiration date, etc. shall be determined separately, and these details are published in Studios, the Company’s website and brochures.
Maximum validity for combination of courses/packages is 48 months only. Course validity starts from course application day.
Course validity will end on the last day of the month of last lesson.
The lesson timetable of each course depends on each Studio. The Member is to contact the Studio for the latest timetable or check at the Company’s website.
Some of the service contents may differ for each studio. Please contact each studio for further details.
Each course has a pre-determined “Expiration Date”, and each member is responsible for keeping track of it. The actual course expiration date will be the earlier of either 1) the pre-determined expiration date or 2) the last day of the month in which the member finished the last lesson of the contracted course. Even just one day passed after the expiration date, the course will be deemed expired and all rights associated with the course will no longer be valid. Member will not be allowed to attend any lesson of the expired courses, or to receive the associated services, or to apply cancellation or refund of contract.
Cancellation Penalty shall be enforced when a Member is late for the lesson beyond the period allowed by the Company, or upon cancellation or absence of lesson including leaving midway during lesson that is considered absence by the Company.
Registration related to payments has not been completed, or delay in payment of material costs, tuition fees, or cancellation charges, etc. (including credit card payment).
Any violations of the Terms and Conditions outlined herein as well as any act deemed as annoyance to instructors or other members.
Other situations where the Company has determined that providing services is deemed difficult.
In case the Member present a medical certificate as the verification of the reason for absence, the Company will scrutinise the condition.
The Company is to determine the form of Cancellation Penalty. It can be in a form other than monetary, e.g. consumption of one lesson credit.
The Company has the right to alter the products and services, including those provided via company’s website, and in the case as such, the company will notify the alteration by any mean out of website, poster, leaflet, and any other medium, and upon notification the alteration is deemed to be accepted by the Member.
Reservations are required for each lesson. To ensure a progressive learning experience, a menu cannot be repeated unless the reservation is made with a lesson ticket.
Lesson reservations are accepted via phone call (before 17:00 of the operating day before the scheduled lesson), ABC online booking system (assessable 24 hours), ABC Connect app or touch panel booking machines at the Studio.
When making reservations by phone, please call directly to the Studio during business hours. (Please contact the Studio for details of business hours.) When making reservations via phone, it is highly recommended one to double confirm the reservation status on the online booking system. Members shall be responsible for managing their reservation. The Company shall not be responsible for proactively confirming the status of each individual reservation.
Cancellation deadline for existing reservation is as follows:
Company’s website: Before 12:00 of the day before the reserved lesson.
In person at Studio/by phone: Before 12:00 of the operating day before the reserved lesson.
In case of cancelling reservation after the aforementioned deadline, there shall be Cancellation Penalty according to the provisions of the clause 4.7., and any cancelled lesson shall be confiscated as part of the Cancellation Penalty.
Reservations made by anyone who is not Company’s member are not accepted.
The Company has the right to freeze the member’s lesson reservation and attendance in case the Company considers attendance of the said Member is inappropriate from legal, financial and/or other perspective.
Each Member will need to bring one’s own apron. Each Member is required to wear one's apron during the lesson.
The Member with long hair shall tie up hair due to hygiene reasons. The Member is to remove any accessories around hands and wrists such as ring/watch/bracelet, etc. The Member with long nails or with manicure shall wear gloves while taking lesson.
For the sake of conducting the lessons per schedule, the Member is to be on time for the reserved lesson at the Studio. Tardiness of more than 10 minutes for any reason is considered as cancelled. In the case as such, the Member will not be able to attend the lesson.
※Cancellation Penalty will be incurred in accordance with the provisions of Clause 4.7 in case of tardiness/absence.
When leaving in the middle of lesson (including illnesses, etc.), the Studio will determine it as either an absence or a completion of a lesson. In case the Studio regards it as an absence, cancellation penalty will be enforced in accordance with the provisions of Clause 4.7.
The right to receive the recipe will be given only after the completion of a lesson. The Member shall not have the right to receive the recipe of the unattended lesson, even contracted. Taking photos and copying of the Company’s original recipes with illustrations (hereinafter referred to as “Original Recipe”) is prohibited.
To replace loss of recipe, the Member can purchase the recipe for S$10 (GST to be included) from the Studio. The company shall not attend to every individual request resulting from personal situation.
The prohibited activities in Studio and during lessons are as follows:
Have companion(s) that are not members during the tasting session (including anyone under the age of 18).
Waiting or observing inside the Studio (including anyone under the age of 18).
Private exchanges between a member and the company staff.
Smoking in studio.
Driving a vehicle after consuming alcohol.
Activities unrelated to the Company’s business, including unpermitted sales activities, and others.
Unpermitted recording, filming, photo taking, bringing and usage of kitchen equipment.
Attendance to the lesson by anyone other than the Member.
Attendance to the lesson by the Member with injury and/or sickness (unless attendance is approved by the Studio considering the condition).
Engaging in other prohibited acts described in this agreement.
Extension is based on the condition that the request for extension be made before
1) the pre-determined course expiration date or
2) the last day of the month in which the member finished the last lesson of the contracted course.
The Company will extend the expiration date without any charges, only for:
Member who is pregnant or within 1 year after giving birth. Two more years will be extended. Valid document is required as proof. [Maximum validity for combination of courses/packages is 48 months only. Course validity starts from course application day.]
Member who has hospitalization leave for more than 30 days. One more month will be extended. Valid document is required as proof. [Maximum validity for combination of courses/packages is 48 months only. Course validity starts from course application day.]
Member who has overseas business trip for more than 30 days. One more month will be extended. Valid document is required as proof. [Maximum validity for combination of courses/packages is 48 months only. Course validity starts from course application day.]
The Company is not obliged to extend the abovementioned application that is less than 30 days.
The Member shall apply for extension due to personal circumstances. S$30 per month is charged (GST to be included).
Please contact the Studio for application of extension.
In case of that the Member terminate a course contract out of necessity, the Member is to apply for the termination and prepare all the required documents at Studio, fill in the necessary information and submit to the Studio. When the Company has accepted the Termination of Contract Form, it will review the contents of the contract along with the details of the Member’s completed lesson, then proceed with a refund.
Refund methods will be based on the payment method on the date of the contract purchase.
※Refund via Bank transfer only if the transaction is paid by (1) Cash/ (2) NETS/ (3) Credit card that has already been terminated/cancelled
※Refund via Credit/ Debit card only if the transaction is paid by Credit/ Debit card
Any other forms of refund method will not be taken into consideration.
Termination shall be accepted only before the course expiration date. In case of the expiration of the contract, the Company is not to accept the termination requested by the Member.
Termination fees for each course are per below. For more details, please check the Company’s website or “Termination Form”.
(Please ask the Studio for the Termination Form).
Upon termination of contract, a handling fee of S$80 per course (GST to be included) shall be payable from the Member to the Company regardless of the attendance progress.
Upon termination of contract, a handling fee of S$80 per package (GST to be included) shall be payable from the Member to the Company regardless of the attendance progress. ※In case of the cancellation of a package, all courses in the package will be cancelled.
Upon termination of contract, a handling fee of S$80 per pre-test license (GST to be included) shall be payable from the Member to the Company. ※The termination of contract after the test is not allowed in any case (Failure to pass the test is also treated the same).
ABC Welcome Kit will need to be returned to the studio if the Member terminated the course within 30 days of first purchase.
The following acts are strictly prohibited under any and all circumstances.
Using Original Recipe’s illustrations and designs, trademarks, logos ※Also applies to persons who have acquired the license.
Resale and transfer of the Original Recipe as well as any copyrighted items (both original and duplicates) that are available at ABC Cooking Studio (Includes re-sale of items on the Internet, such as Internet auctions).
Publication of the Original Recipe that is intended for an unspecified number of people, such as distribution of the Original Recipe through the Internet.
Personal use of ABC Cooking Studio’s logos, and other ABC Cooking Studio’s original designs (printed materials, homepage materials, etc.)
For the handling of members’ personal information by the Company, any personal information the Company collects will be used solely for the purpose of providing our services. It is our policy to take all necessary steps to ensure that all personal information held by us is processed fairly and lawfully.
【Member Referral Program】
Member earns 1 free regular lesson if the non-member that was referred by him/her signs up. Member that is currently enrolled in Kids course is not eligible for the Member Referral Program.
Member can choose either Bread/ Cake/ Cooking for the free regular lesson ticket. Once the Member has decided on the course, the course of the ticket cannot be changed.
The free regular lesson ticket has a validity of 30 days, from the date of the contract.
The free regular lesson ticket is non-refundable and non-transferable.
The free regular lesson ticket will be forfeited from the Member’s (referrer) account without prior notice if the Member (referee) terminated the course within 90 days of purchase.
【Restrictions in Studio】
Members shall take care of all their personal belongings including valuables, as the Company is not responsible for any lost or stolen items, accidents and other troubles that might have caused.
For storage management of the left behind items, the Company shall keep them for 1 month. After 1 month, those items shall be discarded.
Any activity (solicitation and sales, etc.) that is not related to the Company is strictly prohibited under all circumstances.
Taking pictures or videos of the finished products is permitted for the member’s own personal use only; other purposes are strictly prohibited. In case a Member is to take pictures of other Members and/or others’ works, the Member is to obtain the consent of the said Member(s). Any act that is in infringement of copyright is strictly prohibited. The act of filming the activities of the Studio through the glass from outside without the Company’s permission shall also be prohibited at all times.
【Other Restrictions】
The Company will not be held responsible for any accidents or troubles that may have happened on the way to the Studio. As for any minors in attendance, all responsibility shall be in the hands of their guardians,
The Member with less than 18 years old shall be accompanied by guardian or other persons of similar responsibility throughout the way from/to the Studio.
The Member with allergies is to study the menu list at one’s own responsibility in advance. The Company shall not be held responsible for any allergic reactions of the Member.
In case the Member receives a diagnosis of infectious diseases from a doctor, or has a symptom similar to an infectious disease, the Member may not attend the lesson regardless of the degree of the disease/symptoms. The Member is to cancel the reservation in advance. In case a Member notices any symptoms of infection while at the Studio, the Member is to inform the Studio staff in a most prompt possible manner. The Member may not continue with the lesson upon judgement by the Studio.
※Infectious diseases include measles, chicken pox, mumps, influenza, adenovirus infection, etc.
The Company shall not attend to every individual request resulting from personal situations (Including cases where the Company determines the request to be personal).
The Company has the right to change all or certain part of this agreement when necessary. In that case, the modified agreement shall be effective after 1 week from the posting date of such matter on the Company’s website.
Rules and regulations regarding other services that the Company offers (“Trial Lesson” held by ABC Cooking Studio and other events) shall be based on terms and rules that the Company separately determines, and the beneficiaries of such services are asked to follow those terms.
Staff personal particulars and contact details are not allowed to be released to the public or any slanders on any social media platform.
For cooking lesson, the Member has to dine in at our studio. In the case that the Member wish to take away the cooked food, the Member is responsible to bring take away box or container and to consume the food within 2 hours. The Company will not behold responsible for the food that has been taken away from the studio.
Any act that violates or is prohibited in this agreement or those that are deemed to be in accordance with the acts outlined below, shall lead to immediate termination of membership.
Violating the intellectual property rights, copyrights, trademark rights of third parties, or any act that could lead to infringement of such rights.
Fraud, or any other illegal actions taken.
Discrimination or slander of other members, the Company’s employees, and any related parties, or damages made to their credibility or reputation.
Bothering other members, the Company’s employees, and related parties (including any acts of harassment), and other criminal acts.
Advertisement of adult entertainment and related sales activities.
Any form of speech, solicitation, activities (handing out pamphlets) based on a particular religion, creed or political party.
Acts that may violate or breach laws and regulations.
Acts which significantly deviates from the services offered by ABC Cooking Studio.
Acts that may cause discomfort or may pose nuisance to other members.
Consumption of excessive alcohol.
Default on payment of more than 3 months
Any other acts that the Company may judge as inappropriate under socially acceptable norms.
For any questions or further clarification regarding this agreement or ABC Cooking Studio, please contact our Studio.
TRIAL LESSONS
1.
Trial Lessons can only be attended by non-members (Singaporeans/Permanent Residents/Foreigners with a valid pass in Singapore) who have never attended a Trial Lesson at our studio, as well as any member who is registered as their referral. Under no circumstances are members allowed to attend the Trial Lesson on their own.
2.
For first-timer non-member (Singaporeans/Permanent Residents/Foreigner with a valid pass in Singapore) that is referred by an overseas ABC member, the member must attend the Trial Lesson together with the referred friend.
3.
All participants (regardless of member/non-member) under the age of 18 will have to be accompanied by another participant aged 18 years old and above. Please take note that age is defined by date of birth, not year.
4.
Verification of identity will take place before the start of the lesson.
A refund will be issued ONLY if the below criteria is met:
*A processing fee of $5 will be incurred and deducted from the total refund amount.
Lesson cancellation due to unavailability and/or tardiness of instructor.
Lesson cancellation due to studio’s system error.
Lesson cancellation due to emergency studio closure.
NO refunds or rescheduling will be processed for intentional attempts to mislead the studio by providing false information. Such false information includes, but are not limited to:
False name
False date of birth
False NRIC number
Member registration as non-members
A reschedule will be processed if the below criteria is met:
Inability of customer to attend lesson due to sickness, medical conditions, sudden work commitment. (Submission of supporting documents are required for verification and recording purposes.)
Inability of customer to attend lesson due to getting into an accident while on the way to studio. (Submission of supporting documents are required for verification and recording purposes.)
Inability of customer to attend lesson due to passing of family member/relative.
Occurrence of natural disasters. (e.g. flooding in the vicinity of studio)
Requests for rescheduling is submitted within two days, from the date that the booking was made. Supporting document will not be required.
Please take note that lessons can only be rescheduled to within the same month, or the following month, and is subjected to availability of slots.
There is no partial rescheduling for trial lessons. The reschedule will be processed based on the group size, as per the trial lesson confirmation email:
Individual booking: 1 pax
2 pax booking: 2 pax
3 pax booking: 3 pax
4 pax booking: 4 pax
A replacement will be processed if the below criteria is met:
Inability of customer to attend lesson due to sickness, medical conditions, sudden work commitment. (Submission of supporting documents are required for verification and recording purposes.)
Inability of customer to attend lesson due to an accident or the passing of self/family member/relative. (Submission of supporting documents are required for verification and recording purposes.)
Requests for replacement is submitted within two days, from the date that the booking was made. Supporting document will not be required.
Please take note that the replacement must also be a first-timer non-member if the original non-member participant is unable to attend.
Please take note that the replacement can be a member if the original member is unable to attend. In the scenario that the non-member signs up, the referral ticket will belong to the member replacement.
Please take note that the replacement can also be a first-timer non-member if the original member is unable to attend. However, a fee of S$30 will be chargeable under Member Referral booking.
The right to receive the recipe will be given only after the completion of a lesson. Taking photos and/or copying of the Company’s original recipes (hereinafter referred to as “Original Recipe”) is prohibited.
Resale and transfer of the Original Recipe as well as any copyrighted items (both original and duplicates) that are available at ABC Cooking Studio (Includes re-sale of items on the Internet, such as Internet auctions) is strictly prohibited.
Publication of the Original Recipe that is intended for an unspecified number of people, such as distribution of the Original Recipe through the Internet, is strictly prohibited.
Personal use of ABC Cooking Studio’s logos, and other ABC Cooking Studio’s original designs (printed materials, homepage materials, etc.)
RETAIL
As updated on June 1, 2018
This agreement outlines the important points we would like you to understand when you purchase a retail item from ABC Cooking Studio.
1.
By purchasing our items, you abide to agree with all our following Terms and Conditions.
2.
All items for sale at ABC Cooking Studio Singapore are non-refundable nor exchangeable.
3.
Items are of limited quantity and may not be restocked.
4.
We do not accept pre-orders or do reservation for our items.
5.
Food items imported have an average shelf life of about 90 days.
6.
Once broken/damaged considered sold.
7.
Please approach staff for assistance.
8.
Certain items do not come with boxes or packaging.
9.
We are not responsible for any damage caused by lack of care or misuse by consumers.
10.
ABC COOKING STUDIO Singapore members MUST produce membership card upon checkout to enjoy members only discount.
11.
Members are not allowed to share or buy items on behalf of non-member friends/family. Members only discount are exclusively for ABC COOKING STUDIO Singapore members. This is to ensure that our members get the most out of their journey with us.
EVENTS
As updated on June 1, 2018
This agreement outlines the important points we would like you to understand when you register or participate in an event held by ABC Cooking Studio.
1.
ABC Cooking Studio reserves the right to hold an event for members only or to both members and non-members.
2.
Successful online payment for an event confirms the registration. However, if an event allows phone-in registration, payment has to be made within 3 days from registration date in order to confirm the “seat”. Failure of payment after 3 days will automatically release the “seat” to others without prior notification.
3.
Registered “seat” is not transferrable or refundable, under any circumstance
4.
Confirmation details will be sent to paid customers by email. If you do not receive any confirmation email within an hour, this means payment and registration is not successful. Do call the studio and notify us.
5.
Customers will have to abide to each event’s own set of Terms and Conditions, if any.
COURSE TERMINATION
As updated on May 5, 2021
This agreement outlines the important points we would like you to understand when you choose to terminate a contract with ABC Cooking Studio.
1.
If member wish to cancel a purchased contract, member must fill up a “Termination of Contract” request form at the studio.
2.
The date that our studio received your completed “Termination of Contract” request form will be considered the effective application date.
3.
Termination of whole or part of some promotional or packaged courses is not allowed, regardless of the attendance progress. Such courses are usually specified “non-refundable” during the course enrollment or member will need to acknowledge on the "Annex to Membership Terms and Conditions" Form.
4.
Upon termination of contract, a handling fee of S$80 per course will be charged (GST to be included) regardless of the frequency of attendance.
5.
Upon termination of contract, a handling fee of S$80 per package will be charged (GST to be included) regardless of the frequency of attendance. ※In case of the cancellation of a package, all courses in the package will be cancelled.
6.
Upon termination of contract, a handling fee of S$80 per pre-test license (GST to be included) will be charged. Termination of contract after the test is not allowed.
7.
Refund of the remaining contract value will be made once after we reviewed the details of member’s contract and history of the lessons attended. The remaining contract value will be calculated by comparing the total number of lessons purchased and taken, then refund on a pro rata basis.
Termination before commencement of courses:
Refund amount = Paid contract amount - Termination handling fee
Termination during commencement of courses:
Refund amount = Paid contract amount - Actual amount of lessons taken - Termination handling fee
Actual amount of lessons taken is calculated by “Unit lesson amount x number of finished lessons”
8.
Refund methods will be based on the payment method on the date of the contract purchase.
※Refund via Bank transfer only if the transaction is paid by (1) Cash/ (2) NETS/ (3) Credit card that has already been terminated/cancelled
※Refund via Credit/ Debit card only if the transaction is paid by Credit/ Debit card
Any other forms of refund method will not be taken into consideration.
9.
Termination of contract will take 60 working days to process upon receiving your application.
10.
Membership fee will be forfeited upon contract termination; however, recurring members will be exempted from payment of membership fees upon re-contracting with ABC Cooking Studio.